moon d’elle gladly accepts returns and exchanges in accordance with the following policy:
- All returns/exchanges must be initiated within thirty (30) days from the date of purchase.
- Shoes must be returned in their original packaging (boxes and dust bags).
- Shoes must be unworn and in their original condition. Worn, soiled, incomplete, damaged, or altered items will not be accepted and are not eligible for refund or exchange.
You will be asked to provide the reason for your return. At moon d’elle’s discretion, you may be asked to provide photos of the shoes you are returning.
If your return complies with this policy, moon d’elle will issue you a full refund of your original purchase price (excluding any shipping costs you originally paid). Alternatively, you may exchange the shoes (limited to one time per purchase), and your original purchase price will be credited toward the price of the exchange.
moon d’elle reserves the right to inspect all returned shoes for compliance with this policy. If, upon inspection, moon d’elle determines in its sole discretion that the shoes have been worn, are damaged, or otherwise do not comply with the foregoing policy in any way, moon d’elle reserves the right to reject your return or to offer a partial refund. If moon d’elle rejects your return for failure to comply with this policy, moon d’elle reserves the right to charge a fee of US$40 or, with prior approval from moon d’elle, the shoes will be sent back to you at your cost of $40. By initiating a return, you authorize moon d’elle to charge your credit card for any fees associated with a rejected return.Please click here to initiate a return or exchange and generate a free shipping label.